Our Commitment to You

Desire Philippines and its affiliates respect your privacy. We are committed to protecting your personal information and handling it with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, or interact with us online.

When we refer to personal information or personal data, we mean any information that identifies you or can reasonably be linked to you. This includes information you provide directly and information collected automatically through your use of our website and services.

Collecting Your Information

We collect information in several ways.

Information You Provide to Us
This includes information you voluntarily provide when you place an order, create an account, subscribe to our newsletter, join our community, or contact customer support. This may include your name, email address, phone number, billing and shipping address, payment details, purchase history, and any messages or feedback you send to us.

If you apply for a job with us, we may collect resumes, cover letters, references, and related application details. For employees, we may collect information necessary to manage employment, including government identification numbers and payroll details, in accordance with applicable laws.

Information We Collect Automatically
When you visit our website, we may automatically collect technical data such as your IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring URLs, and general location information. This helps us understand how visitors use our website and improve performance and user experience.

Deidentified and Aggregated Data
We may collect or generate data that does not identify you personally. We do not attempt to reidentify deidentified information.

Using Your Information

We use your information to operate our business and serve you effectively.

We use your information to process orders, confirm purchases, deliver products, and provide customer support.

We use your information to improve our website, products, and services, including analyzing user behavior and preferences.

We use your information to communicate with you about your orders, updates, new products, promotions, and brand news related to Desire.

We use your information to maintain security, detect fraud, prevent abuse, and comply with legal obligations.

We only process your information for legitimate business purposes and in accordance with applicable laws.

Sharing Your Information

We may share your information with trusted third parties who support our operations. These may include payment processors, logistics partners, marketing platforms, analytics providers, IT service providers, and professional advisers.

We may also share information with affiliates and subsidiaries within the Desire group for business purposes.

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Desire, our customers, or others.

If Desire undergoes a merger, acquisition, or asset transfer, your information may be transferred as part of that transaction, subject to the same privacy commitments outlined in this policy.

We do not sell your personal information in the traditional sense. Any sharing for marketing or advertising purposes is conducted in accordance with applicable laws.

How We Use Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us remember your preferences, understand website traffic, analyze performance, and provide relevant advertising. Some cookies are essential for website functionality. Others help us measure performance and improve marketing efforts.

You may adjust your browser settings to refuse cookies. Disabling cookies may affect certain features or functionality of the website.

Do Not Track Signals

Some browsers offer a Do Not Track feature. Because there is no universal standard for how to respond to these signals, our website may not respond to all Do Not Track settings unless required by applicable law.

Security of Your Information

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

You are responsible for keeping your account credentials confidential. While we strive to protect your data, no online transmission or storage system is completely secure. Any transmission of information is at your own risk.

Policy for Children

Desire products and services are intended for adults. We do not knowingly collect personal information from individuals under eighteen years of age. If we learn that a minor has provided personal information, we will take reasonable steps to delete it.

Links to Other Websites and Third Parties

Our website may contain links to third party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any information.

International Data Transfers

Your information may be stored and processed in the Philippines or in other countries where our service providers operate. By using our website and services, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable laws.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information. These may include the right to access your data, request correction, request deletion, restrict processing, opt out of certain uses, or request a copy of your data.

To exercise any of these rights, please contact us using the details below. We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

Promotional Messaging

If you subscribe to our marketing communications, you agree to receive promotional emails, SMS messages, and updates about Desire products, offers, and community news.

You may unsubscribe from emails by clicking the unsubscribe link in any message. You may opt out of SMS messages by replying STOP to any message received. Standard messaging rates from your mobile provider may apply.

Retention Period

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the nature of the information and the purpose for which it was collected.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Desire Philippines
Metro Manila, Philippines